Signs That You May Need Mold Removal Service

Mold is a danger that can appear in just about any home regardless of age or environment. However, mold grows due to moisture trapped in walls, ceilings, and floors. Therefore, homes in humid environments and rainy climates are more susceptible to the infestation. As the substance spreads through the walls of your house, it releases spores. People and pets living in the house then breathe in the spores and are at risk of becoming sick. This sickness is particularly difficult to identify because the symptoms often look like other illnesses.

Early Stages

In the beginning, the illnesses look much like a cold, influenza, or allergies. In small doses, the spores act as irritants. They irritate the nose, lungs, throat, and eyes. Sneezing, runny nose, clogged sinuses, itchy or runny eyes, and coughing are all symptoms. As you can see, these are fairly non-specific symptoms. In addition to these, you might suffer from a headache, dizziness, or nausea.

Next Stages

If your exposure continues for longer periods of time, you might suffer from more pronounced symptoms. These symptoms are persistent headaches or dizziness. Also, you might experience weight loss and hair loss. Usually this is because of diarrhea, coughing up blood, vomiting, and fatigue, which make it difficult to absorb nutrients. You might also experience sexual dysfunction, skin rashes, memory loss, and sores. At this point, mold removal is a requirement because your house has become a serious health hazard.

Late Stages

After a long period of time in an infested house without employing a mold removal service, you will experience very serious effects. Some of these effects might be incurable. Prolonged exposure can cause blindness, bleeding lungs, cognitive impairments, brain damage, long-term memory loss, and cancer. In certain, very rare cases, death can even result.

Solutions

The process of mold removal is typically known as remediation. It is called remediation because spores exist pretty much everywhere, and most of them are benign or they are in low enough quantities to be harmless. Therefore, they cannot all be completely removed. However, remediation refers to the process of reducing the number of spores to a safe level.

Professionals will come into your home and inspect it to determine the severity of your infestation. If the problem has not spread beyond one room of the house, they will section off that part of the house. They will physically remove mold. Isolating the affected room of the house prevents spores from spreading to other parts of the building.

After physically removing affected areas, they will kill it in hard-to-reach areas using chemical agents such as bleach, ammonia, borax, and vinegar. Some porous materials such as clothes, upholstery, and drywall might not be salvageable. Non-porous materials such as glass, metal, and plastic should be reusable after a thorough cleaning.

The professionals will then use a high-efficiency particulate arrestance (HEPA) filtered vacuum to clean up the spores and dry the air in the room. A dry environment will help prevent spores from returning.

Depending on the severity of the problem, they might have to move from room to room repeating the process.

The Essentials of Restaurant Customer Service

Whether you are just starting out in the restaurant business or have been running one for years, restaurant customer service should be paramount in the daily operations of the business. A restaurant’s successes and failures are almost always centered on service, from the moment a customer enters your establishment to the time they leave it.

Restaurant customer service that excels beyond customer expectations leads to repeat customers and positive word of mouth for attracting new customers. It also sets the tone for your restaurant and the dining experience to come. After all, first impressions are everything for a restaurant.

Servers who are friendly, smiling and striving to please customers set a welcoming environment. To go beyond the basics, have the owner or manager open the door and greet each customer as they enter, chat with customers at the table during service, and thank them for their patronage as they leave. Excellent service means small, special touches, like presenting a mint with the bill, providing a complimentary drink or cake for a special celebration, and asking customers about their dining experience before they leave.

Some restaurant customer service tips that are often overlooked are answering the phone within two rings, providing diners with the servers name, establishing a rapport by asking customers open ended questions, inquiring about any food allergies and knowing area information for out-of-town guests.

Some restaurants take customer service to a whole new level with creative ideas, like offering a chefs table, presenting roses to female guests, providing a tour of the restaurants kitchen or wine cellar, having sweaters on hand for customers who might be chilly, printing commonly requested recipes on recipe cards, or providing guests with a little bag of cookies or chocolates as a remembrance.

Providing restaurant customer service that stands out from all the rest takes creativity and initiative among all employees. It might mean simply enhancing an already existing practice. For example, in addition to singing and presenting a cake to guests celebrating a birthday, have the entire staff sign a birthday card that includes your restaurants gift certificate. Or if reservations are being made to celebrate a special occasion at your restaurant, offer to supply balloons and disposable cameras.

In order for a restaurant to excel in customer service, management needs to express to all employees its definition of service and then empower them to do what needs to be done to exceed the needs of customers. It could be something as simple as providing an umbrella if it starts to rain as they are leaving for their cars, or having at the ready recommendations for an after dinner show or entertainment.

Restaurant customer service needs to exude from the front of the house to the kitchen. Greeters and wait staff can present the best in service, but if food presentation or attention to detail is lacking, all the efforts are for naught. All employees, regardless of the extent of their involvement with the customer, should be aware of how their performance will impact customer service.

Restaurant Service Training – Teach the Host How to Greet the Customers Properly

A moment of truth is an opportunity whereby a customer forms either a good impression or a bad impression about the restaurant service quality. Millions upon millions of “moments of truth” occur out there in the restaurant customer service world, but the successful businesses register the highest percentage rate of good impressions. It means everything to their image and reputation. This concept must be taught in every restaurant service training program.

The host is such an important part of the “dining room service experience” as he or she is the first person the customer sees and the last person the customer says goodbye. Great first impressions are great lasting impressions.Therefore, the host must dress nicely being neat and clean. The host must always be upbeat, friendly, and helpful to customers. The true purpose of guest seating is to make “every table seem like the best table in the restaurant!”

More concepts that must be taught in every restaurant service training program are as follows:

The telephone must be courteously answered stating the restaurant’s name and asking, “May I help you?” Whenever taking a dining reservation, one must politely ask for the name and the number of people in the party, date and time of the reservation, and the contact telephone number. Also, special requests should be noted, such as birthday guests, high chairs, customer food allergies, or the need to be seated at a specific table or location in the restaurant (for example, far from the window on a cold night; close to the window on a beautiful day). This information must then be recorded in a Reservation Journal that eventually will be transferred onto the Daily Reservation Sheet.

During busy hours, the customers waiting for an open table in the lobby or sitting at the bar can be offered menus to pass the time. In some restaurants, hors d’oeuvres are served to customers who have been waiting a long time for an open table. All ways and means must be exhausted to prevent customers from leaving to dine at another establishment-even if it means offering some complimentary items.

If the host is not busy seating customers, they can purvey the dining room for customers in need of service and relay such information to the waitstaff. This is up to the discretion of the host, for they should never stray too far from the Front Door.

So you see, the host who does the greeting at the front door is extremely important as the reputation and the bottom line are affected by the host’s restaurant customer service performance.

The Next Level in Service Excellence: Give, Share, Teach

No matter how you look at it, serving is about giving. In fact, giving, sharing, helping and teaching all go hand-in-hand. The Double-Platinum Rule is treat others the way they don’t even know they want to be treated. I believe, however, that there is a much bigger opportunity to capture the hearts and minds of our customers that transcends “exceeding expectations”. The bigger opportunity that I’m referring to has to do with giving, sharing and teaching something to your customers. Share your subject matter expertise without expecting anything in return. By doing so, you can add immeasurable value to your team, your profession, and your customer’s loyalty to the organization. Simply put – Give. Share. Teach.

Bow Ties

Recently, I visited the lovely MacArthur Place Hotel & Spa in Sonoma, CA. While there, I noticed that the food & beverage director always wore impeccable bow ties. Since I have always wanted to learn how to tie one, I asked him if he would mind teaching me before I left. However, since my schedule was so full during my hotel stay, I never had the time to meet with him. On the day of my checkout, a bellman brought a bag to my room, which contained… (you guessed it)… a new (and dapper) bow tie! There were also step by step instructions (with illustrations) on how to properly tie a bow tie. He also called me a few days later to see if I had any questions about tying the perfect bow tie. Give. Share. Teach.

Winery

During another trip to Sonoma, I had the opportunity to visit a few wineries for wine tastings. One of the wineries was called Artesa Vineyards & Winery and was located in the Carneros region between Sonoma and Napa Valley. The wine tasting consisted of four different wines. There was Sauvignon Blanc, Chardonnay, Merlot, and Cabernet Franc. Up until that point, I had heard of Cabernet Franc, but didn’t know much else about that particular grape. When I inquired with the wine server, he explained that Cabernet Franc is one of the parents of the more famous Cabernet Sauvignon. In fact, he continued, “long ago, Cabernet Franc fell in love with Sauvignon Blanc and the offspring was Cabernet Sauvignon”. He also gave me a printed document with additional information about the Cabernet Franc and its history. Give. Share. Teach.

Allergies

Since moving to the Washington DC metro area in 2004, I have been experiencing allergy-related symptoms during the springtime (allergy season). So each year, I would make the pilgrimage to my pulmonologist, who would listen to my lungs, hear me cough, check my throat, and eventually, prescribe allergy medications that would help me get better. This year, however, a friend of mine recommended for me to use a pro-active approach. Rather than passively wait for my allergy symptoms to reach an unbearable level, she recommended that I see the doctor before allergy season began, get the medications, and begin taking them daily to keep the symptoms at bay. So that is exactly what I did. I went to the doctor’s office, explained my strategy (or rather my friend’s strategy), and something interesting happened. He said, “I agree. One of the best ways to avoid suffering any allergy infections is to preemptively take the medications daily during allergy season.” At that moment, I tried to maintain my composure, because I wanted to blurt out, “Then why didn’t you tell me this years ago!!!” Give. Share. Teach.

It is never enough to comply with requests. Some people approach customer service like this: Take a request, comply with the request, repeat. Take a request, comply with the request, repeat. Kiosks can do the same thing. Don’t be a kiosk.

The true power in the human element of service excellence is how you make someone feel. As a result of being served by you, people should literally feel better about themselves. In fact, they should feel engaged, inspired and renewed!

So don’t just comply… anticipate needs. And don’t just anticipate needs… teach something. Add value to your customers’ lives by giving and teaching something that they didn’t realize they were missing. When you are able to do that consistently, then service becomes much more than a chore, or something that “you don’t mind doing”. It becomes a privilege and an honor. Knowing that you have made a positive difference in the life of someone else is truly what service is all about. Give. Share. Teach.

Supplement:

Here are some action steps that you can use to implement the “Give.Share.Teach.” service method.

1) First, understand and appreciate that you are a subject matter expert in some aspect of your role, company, and/or industry.

2) Identify at least one or two things that you can share with your customers (that they may not already know).

3) Brainstorm with your team about their subject matter expertise.

4) Select a few things that your team can give, share, and teach.

5) Prepare learning “take-aways” that you can give to your customers (i.e., a handout, website, book recommendations, etc)

6) Always ask your customers if there is additional information that they would like to know. This last step can be a great way to identify new things to Give. Share. Teach.

Commercial Cleaning – Benefits of a Professional Service

If you run your own business, the last thing you have time for is cleaning your offices. Hiring a local commercial cleaning service will allow you a clean workplace without the time involved in doing it yourself. After all, your job is to maintain and grow your business and outsourcing the janitorial duties will allow you to focus on just that.

Save Time

Most businesses have seasonal peaks that inevitably require more of your time and attention than usual. If you are relying upon yourself or someone else in your office to handle the janitorial tasks, chances are during busy times this will be the first to fall by the wayside. Allowing a commercial cleaning service to take over will invariably provide peace of mind to you and your staff and relieve everyone of the stress of this added time consuming extra burden.

In periods of crushing deadlines and mounting work, being able to focus solely on completing what’s required will create a more time-efficient atmosphere. Additionally, devoting your energy to income producing activities will give you an edge on your competition. The obvious relationship between the two is difficult to deny.

Stay Healthy

It’s easy to understand how some tasks can be neglected when left to a group of busy people to complete. Everyone gets overwhelmed and sometimes forgets or becomes too tired, or it gets too late in the day.

This can actually become detrimental to the health of you and your staff. By not thoroughly cleaning, sanitizing, and disinfecting on a regular basis, germs and toxins will develop and create allergies for some and spread illness around. A professional commercial cleaning service will regularly sanitize your office and consequently, keep allergens to a minimum and germs squelched. It’s possible you may even notice a drop in sick day use among your employees with the use of a janitorial service.

Stay Safe

Watching your employees on a ladder cleaning the light fixtures or dusting the tops of file cabinets is enough to make most business owners sweat. Workplace accidents are the nightmare of any employer. Keep these to a minimum with the use of a commercial cleaning service. Chemicals splashing and slipping on newly mopped floors aren’t risks you want you or your employees to assume. Trained professionals are better equipped to safely perform these duties, and being insured, you are protected in the event an accident does occur.

Call you local professional janitorial service today for more information.

An Area Rug Cleaning Service is Much Safer Than Doing the Cleaning Yourself

Routinely vacuuming your rug helps keep it free of loose dirt, dust, and allergens in the top layers. Over time these items can work their way deep into the rug. Once they settle into the rug, they are unreachable by a vacuum or regular broom. The allergens and dirt that build up irritate allergies and can cause you to be sick. Having commercial rug cleaning done every year prevents this buildup. Rug cleaning removes all loose and compacted dirt from the rug. A company that specializes in this type of cleaning will get your rug completely clean without damage. They have the knowledge, training, and equipment to do the job right. By having a professional clean your carpet, you will always get the best results and have a carpet that looks amazing.

You might be considering cleaning the carpet yourself. This can be a very big mistake and devastating to the rug. The in home methods that are available often do not get the rug completely clean. They simply cannot clean the lower layers and end up leaving much of the dirt in the rug. When you attempt rug cleaning at home, chemicals can be left in the rug and this is harmful to the fibers. The cleaning agent actually attracts more dirt and causes additional wear. In home cleaning also leaves it saturated with water making mildew and other damage more likely due to incomplete drying. Another draw back of doing your own cleaning is the inability to deal with stains. Spot cleaners are often meant for wall to wall carpeting and can bleach the colors of the carpet leaving you with an even bigger problem. Cleaning the fringes is impossible and any existing damage can be made worse.

Commercial rug cleaning machines use the right combination of water pressure and cleaners to remove all dirt and contaminants throughout the carpet. Treatments can be applied to protect your rug from stains and any stains on the rug are removed during the cleaning process. When the rug is done washing, it comes out of the machine lightly damp. The drying methods an area rug cleaning service uses allows the rug to dry from both sides very quickly. When you leave cleaning to a professional, your rug is inspected before washing for existing damage and to ensure it is cleaned with the right solution and equipment. Stains are pre-treated with non-harmful solutions. It is then carefully washed, dried, and repaired if needed. The rug is returned looking as good as the day you bought it.

An area rug cleaning service is the best choice for your priceless and beautiful rug. They will pay attention to every detail of the carpet and not return it until is in the best possible condition. Having your rug clean every one to two years keeps it very clean and germ free. To maintain the work of the cleaning company you choose, vacuum the rug every week and try to not walk on it with dirty shoes or feet. This will prevent a lot of the dirt from accumulating on the rug and help it last much longer.

The Benefits Of Air Conditioning Service

Home is where the heart is, and when that home is comfortable the heart is satisfied. However, sometimes environmental conditions take a toll on the system and peace of mind is compromised. Extreme temperatures are a major problem in many areas, and when it is too cold or too hot, the heart is just not satisfied.

Humidity is another issue that many homeowners have to deal with, but when air conditioning service is applied at regular times, there should be no problem creating a serene climate for all involved.

With so many allergies striking at different times of the year having the right air conditioning installation service company set your system up will help keep allergens under control. Things like dust and other allergy producing particles get trapped before they can enter the home when a unit is installed properly.

The object of good service is to regulate all of these conditions to create a more comfortable place to live. Following are some of the benefits that come with good air conditioning installation.

When a system is installed correctly the house will be warm and toasty during winter months. Along that line, the hot temperatures of summer are nothing to worry about when the house is kept at a comfortable temperature inside.

A good air conditioning system has everything required to help filter out particles of dust before fresh air is passed throughout the home. Dust carries pollen and other allergens, so this filtration system is a necessary part of maintaining good health for the entire family.

When it is time to select the right comfort system for the home, a high quality heating and air conditioning unit should be the first choice. Brands that have a seal of approval from energy star are some of the best picks around. They have been tested and past stringent standards for energy efficiency.

If all that is required is service to an existing system it is recommended that homeowners use only those services that have the best reputation. They will be the ones that offer well trained technicians who have all the skills needed to do this job right. When it comes to your family’s comfort, why would you want to do anything else?

There are some things that can be done by the homeowner to help an air conditioning and heating system run better between servicing. Make sure there is no accumulation of debris around the outside unit that can prevent proper air flow. Clean or replace filters one every month or when recommended by the manufacturer. These simple steps will go a long way in preserving this all important appliance, and maintaining a happy home.

Using An Allergy Cleaning Service Just Makes Sense

Suffering during allergy season is something you would not wish on anyone. Now imagine going through that during the whole year. That is exactly what people who suffer from indoor allergies have to deal with. Instead of continuing to suffer, use an allergy relief cleaning service to get the allergens and dust mites out of the home.

The main consideration for using an allergy cleaning service is the fact that they can come in and properly deal with all of these issues. Trying to do this on your own is only asking for trouble. Most home steam cleaners are not capable of cleaning like a professional machine and it is unlikely that you will be able to make and use the allergy solutions that they use to treat your bedding and furniture.

Dust mites are something that we have all heard about, but would like to believe that our home is free from. The sad news is that if your bedding has gone more than eight months without a cleaning, it is probably infested with these little creatures. If waking up with a headache, congested and water eyes is the norm, you probably have a phone call to make.

Using services that are professionally trained to deal with these types of things can make a huge difference. They will come in, test the home and then treat the areas to ensure that these allergens are gone. From that point forward, make sure you that you have a cleaning about every six to eight months and the problems should be gone forever.

Do you need to use a professional service? In all honesty, yes you do. Your health and that of your family is far too important to trust to some random steam cleaner that you found on Amazon.com. If you want your home cleaned properly and to be allergy free, use an allergy relief cleaning service to make sure that it is done the right way.